Topic > Total Quality Management - 817

Total Quality Management Document This document covers total quality management (TQM). There are several parts of this document that will now be outlined. First of all, Total Quality Management will be defined. Second, a description of the impact of globalization on quality will be discussed. Third, traditional management styles will be compared and contrasted with quality-focused management styles. Fourth, an explanation of how TQM should apply to my organization will be discussed. Definition of TQM: The definition of Total Quality Management was defined by SEMATECH in 1990. This definition has stood up well to scrutiny and is widely accepted as accurate: “Total Quality Management is a holistic business management methodology that aligns the activities of all employees of an organization with the common goal of customer satisfaction to be achieved through continuous improvement of the quality of all processes, goods and services” (Burrill & Ledolter, 1999, p. 35). The Impact of Globalization on QualityAt the end of the Second World War the United States was the only manufacturing player not to be devastated by the war. Because the demand for products was so high, the United States could sell virtually everything it produced without regard for quality. During the 1950s the United States had no competition and during the 1960s it was given little consideration. During the 1970s US manufacturing took a backseat to higher quality, more efficient production due to global competition, forcing the US to wake up and start taking action in the 1990s. Globalization has introduced competition in the market regarding quality. Companies that did not produce quality began to be forced out of business while companies that produced quality began to thrive ("MGT 449......middle of paper......(Hashmi, 2008). The Globalization has increased the focus of Total Quality Management throughout the world. History has shown that quality-focused management styles are more effective than traditional management style. Organizations around the world are now challenged to practice Total Quality Management References Burrill, C. W., & Ledolter, J. (1999 Achieving Quality Through Continuous Improvement, 1e. John Wiley & Sons, Inc. Hashmi, K. (2008) Retrieved September 9, 2008, from http://www.isixsigman. com/library/content/c031008a.asp.MGT 449 week one. Total Quality and Business Planning (2008) (Vol. MGT449 Quality Management and Productivity, p. 3). http://www.lotofessays.com/viewpaper/1712709.html.