Total Quality ManagementQuality Management and ProductivityTotal Quality Management is an approach to management established or originated in the 1950s and over the years has become a very popular and essential element for success in the world of business. The concept of Total Quality Management refers to the culture and attitude of an organization that is in a continuous movement of improvement to provide high quality products and services to the customer base that satisfy the needs and desires of customers (Padhi, 2008). Organizational culture and attitude is very important with respect to all levels of an organization and is what contributes to organizational operations. This means that processes and activities in production are completed correctly the first time and/or meet the product standards put in place; eliminate defects and waste from organizational operations as much as possible. Definition of Total Quality Management To help illustrate the meaning of the defined concept a definition of Total Quality Management will be provided along with a discussion that includes a description of the impact of globalization on quality. Traditional management styles with quality-focused management styles will be evaluated and compared for differences. Finally, we will explain how total quality management applies or should apply to an organization. According to Burrill and Ledolter (1999) the definition of Total Quality Management is: "Total Quality Management is a [holistic] business management methodology that aligns the activities of all employees in an organization with the common goal of customer satisfaction [to be achieved] through continuously improving the quality of all activities [processes], ...... middle of paper ......ve ideas and assisting in identifying problems before they actually emerge, coming together and establishing corrective solutions (Fraser, 1996). Adequate training and ongoing training, tools and measures to be successfully productive and meet customer satisfaction. Management can then review and evaluate performance and make changes where necessary. & Ledolter, J. (1999). New York: Wiley. Fraser, J. M. (1996, January 1, 2008). scientific/architectural-engineering/548320-1.htmlPadhi, N (2008). The eight elements of TQM. Retrieved February 2, 2008, from the Six Sigma website: http://www.isixsigma.com/library/content/c021230a.asp