Definition of the Ombudsman1. A man who investigates complaints and mediates fair settlements, especially between aggrieved parties such as consumers or students and an institution or organization.2. A government official, especially in Scandinavian countries, who investigates citizens' complaints against the government or its officials." Subsequently, the word "ombuds" was defined by www.answers.com as "commissioner, agent", derived from the Old Norse umbodh, "task, commission, administration are delegation". interests of justice, that is, to supervise the interests of justice in affairs between the government and its citizens”. The term concept was subsequently adopted by different regions of the world and is widely used to this day. Who is a corporate ombudsman? In the corporate context, as defined by Merriam Webster's dictionary, "an ombudsman is a conscientious representative of the organization. An advocate of fairness, he is expected to resolve conflicts and concerns of employees in the organization, guided by the principles of justice, objectivity, confidentiality and independence.