Effective communication skills are vital to success in professional, business and academic environments. We are evaluated daily on our ability to communicate effectively in interactions that occur at work, as well as in our personal lives. According to Faye and Jerry Wisner, communication is the process by which we verbally or nonverbally convey a message to another person or a group of people in a way that can be received and understood. The two types of communication considered most effective are verbal communication and non-verbal communication. Verbal communication is the procedure of articulating instructions or interpretations through word of mouth. As humans we use this type of communication frequently, in a variety of contexts, under different circumstances every day. Verbal communication is especially important in the workplace and is the simplest and most understandable form of communication. However, verbal communication is not successful unless both participants discern and understand the information conveyed in the same way. Some useful techniques for conveying effective communication skills in the workplace are appropriate language, audible volume, active listening, courtesy, and rephrasing. In the workplace it is always important to choose your words carefully and use appropriate language whenever speaking to customers, colleagues and the public. Speaking directly to those you are conversing with, at a moderate pace and tone, allows listeners to hear clearly, receiving the entire message. Courtesy demonstrates respect and establishes a bond of compatibility between you and the audience, whether it is one or more people. Actively listening and reframing is an essential step... at the center of the card... achieved by paying attention to gestures while presenting a message and ensuring that the gestures used are those that will complete the message, demonstrating eye contact during reception and delivery. sending messages, reflecting positive facial expressions and showing good posture. Being aware of the personal space of others and dressing in a way that shows respect not only for your own values ​​but also for those of the organization will contribute to the effectiveness of nonverbal communication. Works Cited • Wisner, F. & Wisner , J. 2011, “Human Relations in Business and Industry.” Effective communication.• Thompson, S. 2002 “Communicating in the Workplace”. Software publications. • American Management Association. 2005. “Communication and Interpersonal Skills.” • Implementer of change. 2000. “Facilitating communication structures”. Group/individual level.