Total Quality Management (TQM) Survey Paper Total quality management (TQM) is seen as the "solve it all" for any company that has problems providing quality products or services to its customers. TQM is a system that focuses on the issues at hand and addresses them through employee education and training. It is a long-term solution to the company's poor performance problems. Management is trained to prevent errors before they even occur, thus allowing a quality product to be created and sold to the customer. Six Sigma is a way to measure this quality performance and is used by many companies today as a guide. Different sectors of the business world use TQM to improve their company's performance and remain competitive in today's market. The manufacturing sector consists of companies "engaged in the mechanical, physical, or chemical transformation of materials, substances, or components into new products" (Monnot, 2004). Anything that is transformed from random parts into a usable product for the consumer is considered an artifact. Wausau Windows is an example of an organization that is part of the manufacturing business sector. Wausau Windows' primary goal is to produce quality windows and accompanying products that meet customer needs. “For more than 45 years, the company and its large team of manufacturers have collaborated with architects, building owners, and contractors to design custom window and wall systems for customers” (Monnot, 2004). Wausau Windows handles everything from initial design to installation, and quality is the key to their success. Wausau Windows is committed to providing superior customer service and their success is demonstrated by their financial success. They have been able to improve their manufacturing capabilities over the years to remain competitive and provide the quality products their customers want. They listen carefully to the voice of their customers and try to anticipate their needs. Their efforts focus on achieving better quality at a lower cost. “TQM and Six Sigma provide them with a process that uses fact-based analytical tools and methodologies to prevent defects and eliminate unnecessary excesses in products, processes and services. This further reduces cycle times and helps them manage costs, which ultimately enables them to generate greater value for their customers" (Monnot, 2004). TQM and Six Sigma also allowed the contribution of all employees, from management to machine operators. Teamwork is the key to success and TQM promotes this company globally.