(2013). The Toyota recall crisis: Media impact on Toyota corporate brand reputation. Corporate Reputation Review, 16(2), 99-117 http://search.proquest.com.ezproxy1.apus.edu/docview/1325953360?pq-origsite=summon&accountid=8289 Conlow, R. (2001). Excellence in Supervision: Essential Skills for the New Supervisor. Menlo Park, CA: Crisp Publications http://library.books24x7.com.ezproxy1.apus.edu/toc.aspx?bookid=2587Rath, T., & Harter, J. (2015). Strengths-based leadership. Retrieved June 21, 2015, from http://strengths.gallup.com/110242/About-Book.aspx Ellis, R. T. (2002). Is commissioning undermining quality control?. Engineered systems,19(3),29.