Dissatisfied customers or clients 7 – these are people who invest money in the organization. Keeping them as happy and satisfied as possible should be one of your organization's top priorities. Once you've identified the problems and risks associated with improper IT asset management, it's important to understand how to prevent them. The first step is to evaluate the organization's resource capacity. Here are the five steps to capacity-focused IT: 1. Gain visibility into developing demand: Most, if not all, projects need to be planned to ensure that resource demand can be met with current capacity. 2. Understand resource capacity: Approval of a project or process should be based on current resource capacity.3. Get a complete view of both capacity and demand: Demand for resources should never exceed what capacity can provide.4. Conduct continuous prioritization and planning: in case resources are expected to be exhausted, ensure that the project with the highest priority is completed first.5. Run and analyze hypothetical scenarios – this will help in decision making in the near future in case unexpected problems arise