It can be said that communication skills are equally important in all career paths, not just in the hospitality industry. But this factor is crucial for anyone working in the hospitality industry as it can be the leverage for their career. The basis of hospitality is through listening, through communication. In hospitality management nothing is more important than listening. Possessing listening skills is the key element to being successful in this industry. To properly serve customers and make them satisfied, continuous attention and consideration is needed to know what they want, how they feel to provide them with happy experiences in the facilities. And not just with customers, listening can also be used with colleagues as it is a way to bond and establish a good relationship. The benefits that hospitality managers get from listening have been discussed in the chapter and I agree with all the ideas highlighted by the author. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original EssayIn my opinion, this topic is a great addition to the course as it shows me the roots of customer service, starting with listening to customers. And it's good to know the key points to achieve these listening skills. Pay attention, understand the message, understand the person speaking and remember what you hear, it all seems familiar, but when you apply it to real situations, it can be a great tool at work how to improve my customer service, avoid making similar mistakes and it can also be used to bond with friends and build a closer relationship with them. This topic helps students understand that the foundation of customer service is listening and focusing on what matters. To be successful in any career, it is always important to listen and understand what your tasks are and excel in them. What I found interesting about this topic is that I never consider it as important in this industry as it should be. The listening skill for me before was just like any other common skill that exists and is optional to acquire. But it turns out to be much more important than that as it is considered one of the key ingredients for success in hospitality management. This topic will definitely help me a lot for my career in the future. As someone who really wants to work in the service industry, it is essential for me to acquire this skill as soon as possible. Not only does it help me improve my customer service, but it can also be a lever for my career in this industry. A return interview with Sri Widodo of Copthorn Hotel Dubai mentioned some topics in this chapter. In the interview, in addition to the general content, Widodo also spoke about the importance of communication in general and listening in particular. When asked how he motivates staff, Widodo (2018) responded: I invest a lot of time in casual, simple and meaningful conversations with colleagues. I listen to their concerns and work with the team even in carrying out simple tasks. I encourage and coach them, give honest and sincere feedback and never make false promises. It can be seen that Widodo uses his listening skills to listen to his employees, helps guide them and motivate them to improve at work, thus building a good relationship with his employees. This shows that listening is not just for customers, but that employees should also be listened to about their needs. Please note: this is just an example. Get a custom paper from our expert writers now. Get a custom essay Una.