It's common to hear people say "Good service is good business." Everyone could agree one hundred percent. Companies that invest heavily in their staff to promote excellent standards of customer service motivate their human resources and, in turn, convert customers into loyal customers and secure their business in the long term. On the other hand, those who fail to prioritize customer service will perish as a result. This is a common phenomenon because historically customers purchased the practical benefits of a product or service. More recently, however, the experience customers receive has become increasingly important and is the battleground on which most companies compete. Additionally, customer experience is enhanced by the Company's give-back campaigns as Exim has been a master at giving back to the community it serves. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay Some customers feel great pressure on the company they do business with when they know they are among the people contributing to the greater purpose. In addition to feeling good about the service, there is also feeling good about the Company's contribution to the community it serves, which is always part of the customer experience. Knowing this, Exim has invested a large part of the staff in both providing quality services and giving back to the healthcare sector by referring to the 2017 plan. These strategies have influenced Exmites to change and improve the focus on different aspects that develop a healthy attitude long-term commitment to customer service. Among the things that have been embraced are: -The art of listening: “You can't really listen to anyone and do something else at the same time,” this was said by Mr. Scott Peck. True understanding of the customer's point of view can only be achieved through listening. Many people said I'm listening, but few do it correctly. Exmites know that listening means empathizing, caring, processing deeply, and responding appropriately. While the answer won't always be what the customer wants to hear, it can still be communicated respectfully. Listening to customers leads to customer loyalty. People want to do business with companies they like and trust. Price isn't as strong a motivator as most people think. Customer care is the key to customers staying long-term. Customers must always be satisfied and are always reasonable. If they have been wronged, a heartfelt apology will usually be enough to bring them back to our side. But these apologies must be truly heartfelt and cannot be false. And to sincerely apologize you need to understand the customer's point of view. This can only be achieved through the art of listening. Beyond expectations, this is a simple but powerful rule: always give people more than they expect to get. Goodwill can be acquired in life by going above and beyond the call of duty. Trying to make the customer as happy as possible is not only simply good business, but it is also essential for relationships between people. Satisfied customers promote business among friends, who can also turn into happy customers. In this world of social media, most people have large social networks that absorb customer service information from their favorite brands. Going the extra mile should be built into the culture. However, there is a difference between trying hard to please the customer and always doing what they want out of fear. The customer's point of view, while always being,.