The video “Modern Chairs – A Total Quality Management Training Video” guided us through the various phases of a project, first using non-total quality management techniques (TQM) and building up to using a comprehensive TQM strategy. The first segment shows us the team's results when using a non-TQM strategy, where each individual simply did their own thing; the result was 30 chairs stacked in 120 seconds. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay The team then applied the first phase of TQM principles, which are teamwork and production line process; now, instead of each individual working as an individual, team members worked in a line process as a team, where each member had a specific role and only that role. Applying the first phase of TQM increased the productivity of 30 stacked chairs in 110 seconds. The next segment of the video explained the effects of time on quality, specifically that at a certain point a faster process produces more defects and errors. Subsequently, the second phase of TQM, process optimization, is applied; in this phase, the process started in the first phase is fine-tuned to ensure optimal efficiency. In this example it was the moment when the chairs were passed along the chain; too fast and quality decreased due to excessive processing, too slow and efficiency decreased… it was about finding the waiting time that optimized the process to its most efficient form. Applying the second phase of TQM further increased the productivity of 30 stacked chairs in 90 seconds. The team then applied the third phase of TQM, namely continuous improvement; at this stage the process is further improved as time passes. In this example the team implemented a new line process that involved expanding from one line to two lines. This method further improved efficiency by achieving 30 stacked chairs in 65 seconds, by far the best results produced by the team. Please note: this is just an example. Get a custom paper from our expert writers now. Get a custom essay TQM made this project better By identifying a process that could be improved by implementing a team-oriented line process, also the TQM strategy successfully identifies areas where defects are possible and eliminates them through efficient processing . TQM, once implemented, is then optimized to increase efficiency and occasionally reviewed to identify further improvements