For example simplifying information, requesting an interpreter or expanding information for a visually impaired patient. (Tidy, 2013),(Bach, 2009). Be able to adapt to a patient with dementia by simplifying the content of the information provided, asking closed questions to ensure the patient has a true understanding of their options, ensuring that the patient's family and healthcare professionals understand what is being said ( Jootun & McGhee, 2011)&alzmeir) Such strategies ensure that patients are well informed and can access care and receive the highest quality of care (Jootun & McGhee, 2011; Sarcevic, Marsic, & Burd, 2012). (Bramhall, 2014)When communication works well, professionals can develop a positive therapeutic relationship with the patient, built on values ​​of trust and respect. This helps to increase patient satisfaction and the patient has a better understanding of their condition, resulting in a positive clinical outcome (Jootun & McGhee,