Topic > Proposal for an expansion of the online business - 2840

A. Develop a proposal for an online business expansion in which you do the following:1. Discuss how you will facilitate customer payments using e-commerce solutions (e.g., how the transaction will occur, including the tools customers will use). There is a wide range of options available for e-commerce related shopping cart solutions. Many factors influence the final decision on the payment option; funding, support staff, time and security to name a few. A shopping cart that would be a good choice for the Cancer Care and Research Center (CCRC) is Volusion 2013. This program is simple to use and provides a varied marketing and business tool for the company website, all at a reasonable cost for this small business. It provides a safe and secure environment for both the CCRC and the client. Volusion website templates are numerous and allow for individuality and updates as the CCRC evolves in the e-commerce context. The ability to provide clear images to the website will enhance the focus on the aesthetics of the healing environment within the CCRC, as well as providing clear images of the products sold. This is an important aspect for the customer; buying blindly will not produce a satisfactory result for either the company or the customer. The pop-up forms (templates) provided by Volusion will help the CCRC manage time and costs related to the number of staff needed to set up the program; success depends on the financial implications and activity of the site. Volusion's dashboard feature allows for easy evaluation of products and inventory. The cart's ability to provide reports of various kinds (orders, marketing, customer reports, returns, telephone orders, etc.) will save costs... half the paper... extensive data collection is needed. It's important to stay focused on the value of the data you collect. Increasing data value can accompany the growth and expansion opportunity of Salesforce CRM. Customer support provided by Salesforce will assist with training, setup, troubleshooting, and follow-up. It would be worth the expense to ensure that adequate work is done, that the data collected is useful for management, and that progress towards business objectives can be measured. The CCRC not only wants to improve the consumer experience, but also turn the consumer into a repeat customer. Customer service can determine the success or failure of the web page and consequently the growth of the CCRC. Additionally, management of data captured through Saleforce can be tailored specifically to the CCRC with a focus on growth, success and improvement of cancer patient and healthcare provider care..