INDEX INTRODUCTION 3 CUSTOMER COMPLAINTS 3 CHARACTERISTICS OF LEADERSHIP 4 FACTORS CONTRIBUTING TO THE DEVELOPMENT OF THE PROBLEM 5 CONTEMPORARY THEORY OF LEADERSHIP 5 FOUR STRATEGIES 6 EVALUATION 7 CON CCLUSION 7  REFERENCES 8LEADERSHIPLeadership can be defined as a process of leading a group of people with a specific agenda or goal and we can also say that leadership is the quality of a person who transfers people's energy constructively to achieve goals. In this task I was appointed as the manager of a risk health center which has recorded poor results in the last two years. So, I chose the scenario of patient complaints about the health center and its services. In this assignment I will discuss what are consumer complaints? Why am I? And what are their solutions? Furthermore, I will discuss the leadership characteristics I would need as a manager of a health center, factors that contributed to the development of the chosen problem, contemporary leadership theory, strategies I should use to manage problems, evaluate the success of these strategies. Body1.There are numerous complaints from patients or consumers. There are num...... half of the document ....../dynamicnursingeducation.com/class.php?class_id=100http://www.paross.com/leadership/http://www.ehow.com /list_6330660_important-leadership-theories.htmlhttp://stupidstuffsfordummies.wordpress.com/2011/08/26/what-is-the-difference-between-traditional-and-contemporary-leadership/http://www.businessballs.com /customer_service.htmhttp://www.web-books.com/eLibrary/NC/B0/B58/065MB58.htmlThe Characteristics of Leadership -7 Important Traits. Retrieved from http://www.leadership-toolbox.com/characteristic-of-leadership.htmlStrategic Communication and Strategy Implementation as It Relates to Health Care. Retrieved from http://www.healthknowledge.org.uk/public-health-textbook/organisation-management/5d-theory-process-strategy-development/stragtegy-communication-implementationEvaluation. Retrieved from http://www.oxha.org/cih_manual/index.php/process-evaluation